本篇是 Part 1 風格——機場租車櫃台辦理。情境密集出現「車型方案」「保險層級」「額外加價項目」三大金額干擾，是 Part 1 旅遊情境的高頻設計。考點：多筆價格疊加時的 total。

Listening Transcript

Agent (Robert): Good afternoon, Loch Hire, Robert speaking. How can I help?

Sandra: Hi, I have a booking — it's under Sandra Beckworth.

Robert: Beckworth, let me check. Could you spell it?

Sandra: B-E-C-K-W-O-R-T-H.

Robert: Lovely, found you. So you've booked a small economy car for three days, picking up today, returning Sunday.

Sandra: That's right. But — is it possible to upgrade? My partner is six foot four and we'll have luggage.

Robert: Of course. We have three categories. Economy is the Vauxhall Corsa or similar — that's what you booked. Mid-size is the Ford Focus or similar. SUV is the Nissan Qashqai or similar.

Sandra: How much extra for SUV?

Robert: SUV is twenty-five pounds a day extra. Mid-size is ten pounds a day extra.

Sandra: Mid-size, then — that's plenty for us.

Robert: Right. Now, insurance. Basic is included — that's a one-thousand-pound excess. Plus is fifteen pounds a day, drops the excess to two-fifty. Premium is twenty-five pounds a day, zero excess. Most renters pick Plus.

Sandra: Plus, please.

Robert: Will anyone else drive the car?

Sandra: Yes, my partner — Daniel.

Robert: Additional driver is eight pounds a day. He'll need to bring his licence to the desk before he drives.

Sandra: Fine.

Robert: Any child seats?

Sandra: No, no children.

Robert: Right — fuel policy. The standard is full-to-full: you collect with a full tank, return with a full tank. If it's not full on return, we charge a refuelling fee plus the missing fuel — comes to about thirty pounds for a quarter tank. There's an alternative — pre-pay for a full tank now, fifty-five pounds, and you return empty. Most people pick full-to-full because there's almost always petrol left over.

Sandra: Full-to-full, please. We'll fill up before returning.

Robert: Excellent. So — three days mid-size at the upgrade rate, Plus insurance, additional driver, full-to-full fuel. Let me total. Base rental is sixty pounds for three days. Mid-size upgrade adds thirty. Plus insurance — fifteen times three is forty-five. Additional driver — eight times three is twenty-four. So that's one hundred and fifty-nine pounds total.

Sandra: Sounds right.

Robert: Card or cash?

Sandra: Card.

Robert: One last thing — return desk closes at eight p.m. on Sunday. After that, key drop is the orange box by the gate, but you'll need to text us the mileage.

Questions 1-10

Questions 1-7 — Complete the form. Write NO MORE THAN TWO WORDS AND/OR A NUMBER.

Loch Hire — Rental Confirmation

| # | Field | Answer | |---|------------------------------------|------------------------------| | 1 | Customer surname | _______ | | 2 | Vehicle category chosen | _______ | | 3 | Insurance level chosen | _______ | | 4 | Additional driver fee per day | £ _______ | | 5 | Fuel policy | _______ | | 6 | Total cost | £ _______ | | 7 | Payment method | _______ |

Questions 8-10 — Choose the correct letter, A, B, or C.

8. Sandra wanted to upgrade because A. economy was more expensive. B. her partner is tall and they have luggage. C. economy was unavailable.

9. The Plus insurance reduces the excess to A. £0. B. £250. C. £1,000.

10. After the return desk closes, customers must A. wait until Monday. B. drop keys in the orange box and text the mileage. C. call the airport office.

Answer Key with Trap Analysis

| # | Answer | Key moment in transcript | 陷阱 / 注意 | |---|---------------------|-------------------------------------------------------------------------|----------------------------------------------------------------------| | 1 | Beckworth | "B-E-C-K-W-O-R-T-H" | 拼字照抄。 | | 2 | mid-size | "Mid-size, then — that's plenty for us" | 干擾：Economy（已訂）、Mid-size、SUV 三選項。 | | 3 | Plus | "Plus, please" | 干擾：Basic、Plus、Premium 三層。 | | 4 | 8 / eight | "Additional driver is eight pounds a day" | 不要與 £15（Plus 保險）混淆。 | | 5 | full-to-full | "Full-to-full, please" | 連字號詞，照原文寫。 | | 6 | 159 | "that's one hundred and fifty-nine pounds total" | 干擾數字：£60（基本）、£30（升級）、£45（保險）、£24（駕駛）合計 £159。 | | 7 | card | "Card" | 直述。 | | 8 | B | "My partner is six foot four and we'll have luggage" | 直接原因。 | | 9 | B | "Plus is fifteen pounds a day, drops the excess to two-fifty" | 干擾：A 是 Premium 的零押金、C 是 Basic 的 £1000。 | | 10| B | "key drop is the orange box by the gate, but you'll need to text us the mileage" | 兩件事都要做，B 完整。 |

陷阱總結

  • 第 6 題合計金額是 Part 1 的「累加陷阱」：£60（基本）+ £30（升級）+ £45（保險）+ £24（駕駛）= £159。題目問 Total cost，不能只抓單一項。**找關鍵字 that's... total / comes to 定位**。
  • **第 4 題與第 9 題的 per day 陷阱**：題目特別寫 per day——Additional driver £8/day（不是 £24 三天合計）；Plus insurance excess £250（不是 £15/day 那個費率）。Part 1 的 fee per day vs total 必須看清題目。
  • **第 5 題的 *full-to-full***：連字號詞照寫。Part 1 接受 hyphen。
  • 第 10 題雙條件：key drop AND text mileage——MCQ 問「客戶必須做什麼」，B 同時包含兩個動作，A、C 都遺漏。

相關閱讀：